Privacy Policy

Baldertech Ltd. (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in accordance with the UK GDPR and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with us.

Who We Are

Baldertech Ltd, based in Hampshire, England, provides bespoke-built Balder powerchairs in partnership with our manufacturing team in Hønefoss, Norway. We are the data controller for personal data processed through our website and services.

Information We Collect

We only collect personal data where it is required, including:

  • Contact details: name, email, telephone number
  • Address details: delivery or billing addresses where necessary
  • Technical data: IP address, browser type and version, device details, time zone, and website usage patterns collected via cookies and analytics tools
  • Usage data: how you interact with our website and services
  • Enquiry data: messages, form submissions, requests for support or quotations
  • Preferences: marketing and communication choices

How We Collect Your Data

Your data may be collected:

  • Directly, through website forms, emails, or telephone conversations
  • Indirectly, from trusted third parties (e.g. suppliers or referrals)
  • Automatically, via cookies and analytics when you browse our website

Why We Process Your Data

We process your personal data only where lawful, such as:

  • To respond to enquiries, provide quotations, or deliver customer support
  • To fulfil orders and contractual obligations
  • To communicate updates regarding products or services
  • To comply with legal or regulatory obligations (UK GDPR)
  • For marketing purposes, where you have given consent
  • To improve our website and services, based on legitimate interest

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience. Some are essential for website functionality, while others help us analyse website usage or tailor marketing.

Sharing Your Information

Only if necessary, we may share personal data with:

  • Trusted service providers (e.g. Occupational Therapists, funding charities, insurance providers)
  • IT support, hosting, analytics providers
  • Regulatory authorities, where required by law
  • Business partners or potential acquirers, in the event of a corporate transaction

International Data Transfers

As we collaborate with our Norwegian manufacturing team, some data may be transferred internationally. Where this occurs, we implement appropriate safeguards to ensure compliance with UK data protection laws.

Data Retention

We retain personal data only for as long as necessary for the purpose it was collected, or as required by law. For example, transactional data may be retained for up to six years to comply with accounting and contractual requirements.

Your Rights

Under data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete information
  • Request erasure where data is no longer needed
  • Restrict processing in certain circumstances
  • Request portability of your data in a structured format
  • Object to processing, including marketing activities
  • Withdraw consent at any time (where applicable)

To exercise these rights, please contact us using the details below.

Security of Your Data

We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, or misuse. Access is limited to authorised staff and partners only.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we encourage you to check back regularly.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

We will respond promptly and in accordance with UK GDPR requirements.